The Relationship

For successful MSPs, providing services requires a strong relationship. To build and maintain the right kind of relationship, you must be able to trust and communicate well with your current IT service provider. Here are some signs that your relationship with your service provider is degrading:

• Lack of communication – With the constantly changing nature of technology, your service provider must be able to communicate with you effectively. This means clear and concise descriptions of plans and strategies that they are implementing for your company.
• Follow-up – It is critical that your MSP takes your inquiries seriously. Noticing that your calls go unreturned is a sign that your relationship with your service provider has deteriorated.
• Buyer/seller dynamic – For effective service, your managed IT services in Sacramento need to be handled as a partnership. If your provider is always trying to sell things and push you into unnecessary services, it may be time to find a new provider.
• Sales are more important than strategy – A strong working relationship with your service provider includes their guidance on how to move your business’ IT architecture further. However, some providers stop looking at what is best for your company, and they focus more on selling more and more services to you.

Services Provided

Performance is also an important part of the service contract. Your company pays a provider to do certain things, and in return, you expect a certain level of competence. Unplanned outages and downtime is a key component for businesses to look for a new MSP. These instances cost your company money and they also point to more significant problems within your service provider’s procedures and management. When your current service provider is not able to meet your needs as far as reliability is concerned, it is time to start looking for a new provider.

In the event that a significant outage occurs, keep an eye on how your current MSP handles things. Unresponsive or poor communications are signs that your provider isn’t meeting your needs. It is also critical that all your data be restored. Not only does data loss cost you money, but it is also a sign that your provider is not taking the effort to keep your computer systems safe.

If you are noticing any of these signs with your current provider of managed IT services in Sacramento, it is time to look for a new one. You should be getting a something from the contract that you have with these companies. At Noverus Innovations, Inc., we provide your company with the services you need to stay competitive and successful. To learn more about us, contact us today.

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While this might seem like the cheaper choice, the use of obsolete hardware and software can be detrimental to the business. If you have this problem, you might be unable to compete with newer, tech-savvy businesses without ties to older technology. Here are some of the benefits of using updated technology in your company:

Higher Productivity

Older computers and other devices were considered quite efficient in their time. However, the obsolete technology cannot keep up with the demands of the current commercial needs. The devices lack sufficient memory for new applications, software, and data. In general, continued use of the internal storage will cause the operating system to slow down significantly.

There will also be constant termination of computer processes due to lack of response. Additionally, you should note that the speed of older devices can bring a lot of frustration and stress to employees. These people are used to working on personal devices which are quite fast, so dealing with slow alternatives will interfere with their morale.

Limited IT Failure

Technological assets are not designed to last forever. Therefore, the pertinent network devices and their software will gradually deteriorate and break down. Even with proper care, the normal activities and usage will take a toll on the internal mechanisms. Like cars or machines, older technology is more prone to unexpected failure.

In simple terms, simple problems such as power surges, use of multiple applications, or malware infection could cause a complete breakdown of the system. This translates into high costs and unexpected downtime. With new technology provided by an expert managed services provider in Sacramento, you will be able to enjoy consistent and reliable service, regardless of the eventualities.

Improved Network Security

Older computer systems are extremely vulnerable to security issues such as hackers and malware. In general, when new technology is invented, cyber criminals will work to find the weaknesses which they can exploit. There is no perfect hardware or software, so vulnerability will always be found. Elsewhere, the developers will also work to find the system problems.

They will use the information to create and improve their technology. If you have an obsolete technology, your systems present no challenge to amateur hackers. Your company can be easily hacked and compromised by viruses. With up-to-date tech, there will be difficulty in bypassing security because the systems have not been fully cracked. Also, they are easier to secure and monitor.

Advanced Functionalities

Modern technology is essential for commercial operations because it is compatible with current digital applications and other resources. Simply speaking, there are amazing devices and software which are designed to make work easier for every industry. Older networks will not be compatible with these assets, so you should consider upgrading to enjoy the benefits.

If you are thinking about updating your company technology, contact us at Noverus Innovations Inc. for expert managed services in Sacramento.

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