Why You Should Have Remote Help Desk as Part of Your Managed IT Services in Sacramento

Most startup companies begin with an in-house help desk staffed by two or so employees instead of working with a reputable provider of managed IT services in Sacramento like us at Noverus Innovations. This is a reasonable move for new businesses because at this stage, managing everything is easier when it’s an “all in one” site. But as companies grow and employees start to work remotely, it’s more efficient to outsource processes including the help desk. There are many benefits that come along with it, and a few examples are:

24/7 Support

Manning an in-house help desk that delivers around-the-clock support is costly. You’ll have to pay for enough employees to cover all shifts, plus you need to pay extra for night differential and holiday work. Then you also have to spend on maintenance of equipment running all the time. It’s not feasible for startups to have the budget for all those, especially when an affordable and practical solution already exists in the form of outsourced help desk. Third-party providers already have the equipment and staff to deliver 24/7 support, and they deliver it to clients for a subscription fee. Clients just have to pay this fee and not invest in anything more to get the service.

Dedicated Service

For startups, an in-house help desk is usually staffed by employees who have other responsibilities. It’s common for new companies to have people perform the work of multiple roles until such time when separation of duties is clearly defined. But for efficient troubleshooting, it’s best to have dedicated representatives at the helm, and that’s something we at Noverus Innovations can deliver. Remote help desk is one of the managed IT services in Sacramento that we offer, so we guarantee that our staff assigned to this task is committed to providing premium support only and nothing else.

Enhanced Productivity

Because support is available 24/7 and the help desk staff is dedicated to all your company’s needs, your employees can get help as soon as a problem arises even beyond your company’s typical operating hours. Issues are resolved faster simply because they’re attended to right away. It sure beats having to wait for the next business day before someone knows there’s a pressing concern in the first place. This leaves your employees with less time waiting for a resolution, and more time doing their jobs.

Access to New Technology

As an IT provider, we are always on the lookout for the latest technology to enable us to deliver our services better. Thus, our clients benefit from this by having knowledge of and access to these new developments as well. It’s hard to do this on your own because you have your company’s core business needs to focus on. If you’re a retail company, it’s hard to track market trends along with new technology for IT processes, right? It’s better to have someone else do it for you.

Startups like yours need all the help you can get. Fortunately, providers of managed IT services in Sacramento can assist you with your needs concerning IT processes. If you’re looking to work with a provider you can trust, consider partnering with us at Noverus Innovations. Contacts us for more information.